OpenAI and ServiceNow expand enterprise partnership
OpenAI and ServiceNow announced new connections between their products to bring models and agents into enterprise workflows.
- The integration brings ServiceNow context and actions into ChatGPT.
- Codex and security capabilities are planned for ServiceNow products.
- Availability spans current features and future rollouts.
Context and analysis by Noosigma AI
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One integration will let people use organizational context and take actions on ServiceNow records directly from a ChatGPT conversation. Existing company permissions and rules will continue to determine which actions each person can take.
Why it matters
The companies also plan to integrate Codex into development tools and combine OpenAI capabilities with asset and identity data for security work. ServiceNow plans to offer ChatGPT Work and Codex to all its employees.
The announcement includes features available now and others planned for later; interested teams should check each integration’s timeline and availability.
What to check
Source: OpenAI, October 28, 2026.